Our company’s policy and terms of relocation

At Wherley Moving, we are committed to delivering reliable, transparent, and customer-focused moving services. We understand that every move involves many variables, and our goal is to ensure clarity, safety, and efficiency at every stage. While unforeseen factors can occasionally affect timing or cost, we always prioritize open communication and proactive problem-solving to keep your moving experience positive.

Factors Influencing Moving Time

The duration of your move may vary depending on several conditions:

• Volume and complexity of belongings — large furniture, pianos, or fragile items require additional care and time.
• Distance and route — interstate or long-distance moves depend on road conditions, regulations, and rest requirements for drivers.
• Accessibility of locations — limited parking, stairs, or difficult entry points can extend loading and unloading time.
• Season and weather — peak moving periods or adverse conditions may influence scheduling.
• Administrative and regulatory requirements — permits, documentation, or special route arrangements can impact timing.

Pricing and Estimates

We provide clear and accurate cost estimates based on your moving details and/or a property review. Each estimate includes:

• A detailed inventory of items for transportation
• Evaluation of route conditions and loading/unloading access
• Any additional services such as packing or furniture assembly
• Insurance options and liability coverage

Note: The final cost may vary if the actual volume, conditions, or service scope differ from those initially described.

Cancellation Policy

We aim to remain flexible while maintaining fairness:

• Early cancellation — full refund of the deposit, minus minor administrative fees.
• Short-notice cancellation — partial refund, accounting for reserved resources.
• Last-minute cancellation — deposit is non-refundable due to pre-allocated expenses.
• Force majeure cases are reviewed individually with understanding and transparency.

Liability and Coverage

Wherley Moving takes great care in handling your belongings and complies with all federal safety standards.

• Basic liability coverage — included with all moves.
• Full value protection — optional plan covering repair, replacement, or full reimbursement.

Exclusions apply to:

• Client-packed items
• Natural wear over long distances
• Damage from extreme weather
• Prohibited or hazardous items

Additional Client Protection

• Delivery delays may occur due to traffic, weather, or legal driver hour limits.
• Any accidental third-party damage is covered by our liability insurance.
• Comprehensive cargo insurance is available for enhanced protection.

Our Service Commitment

At Wherley Moving, we stand by our clients throughout the entire process:

Your Peace of Mind Matters

We know moving can be stressful — that’s why we focus on making it seamless, organized, and worry-free. Your comfort, confidence, and satisfaction remain the top priorities of Wherley Moving.

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